Privacy Policy

1. Introduction

Vecstore ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our search and content moderation APIs ("Services").

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an Account: Name, email address, company information, and billing details
• Contact Us: Messages, feedback, and support requests
• Use Our APIs: Content you submit for processing (images, text, search queries)
• Make Payments: Billing information processed through secure third-party payment processors

2.2 Information We Automatically Collect

When you use our Services, we automatically collect:

• Usage Data: API calls, response times, error rates, and feature usage
• Technical Information: IP address, browser type, device information, and operating system
• Log Information: Access logs, timestamps, and request details
• Performance Metrics: Service performance and reliability data

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: Process API requests, deliver search results, and provide content moderation
• Account Management: Create and maintain your account, process payments, and provide customer support
• Service Improvement: Analyze usage patterns to enhance performance and develop new features
• Security: Monitor for fraud, abuse, and security threats
• Communication: Send service updates, billing notifications, and respond to inquiries
• Legal Compliance: Meet legal obligations and enforce our Terms of Service

Content Processing: We process your submitted content solely to provide our AI services. We do not use your content to train our models or for any other purpose without explicit consent.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Services, including:

• Cloud infrastructure providers
• Payment processors
• Analytics services
• Customer support platforms

4.2 Legal Requirements

We may disclose information when required by law, legal process, or to:

• Comply with court orders, subpoenas, or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our Terms of Service
• Prevent fraud or other illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data in transit and at rest is encrypted using AES-256 encryption
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Periodic security audits and vulnerability assessments
• Secure Infrastructure: Services hosted on secure, compliant cloud platforms
• API Security: Rate limiting, authentication tokens, and request validation

While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill legal obligations:

• Account Information: Retained while your account is active and for 90 days after termination
• API Content: Processed content is typically deleted within 24 hours unless retention is required for service functionality
• Usage Logs: Kept for up to 12 months for service improvement and security purposes
• Billing Records: Maintained for 7 years to comply with financial regulations

You may request earlier deletion of your data, subject to legal and contractual obligations.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to access your personal information and receive a copy of your data in a portable format.

7.2 Correction and Updates

You can update your account information at any time through your dashboard or by contacting us.

7.3 Deletion

You may request deletion of your personal information, subject to legal retention requirements.

7.4 Processing Restrictions

You may request restrictions on how we process your information in certain circumstances.

8. International Data Transfers

Our Services are operated from Georgia, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers:

• Data processing agreements with service providers
• Compliance with applicable data protection frameworks
• Implementation of appropriate technical and organizational measures

9. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

Parents or guardians who believe their child has provided personal information should contact us immediately.

10. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party services you use in connection with our Services.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information we have collected
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Updating the "Last updated" date at the top of this policy

Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email:info@vecstore.app

Response Time: We aim to respond to privacy requests within 7 days.